- Gocycle G4 - 919334 - 926033
- Gocycle G4i - 919334 - 926033
- Gocycle G4i+ - 919334 - 926033
The battery on off power button may become intermittent over time or in some cases will no longer switch the Gocycle on and off. Gocycle is aware of this potential problem affecting a small number of battery packs in the above frame number range. The button is a component from a reputable manufacturer that Gocycle has used since 2018 and continues to use; however, it appears that a batch of buttons that may not conform to the manufacturer's standards was delivered to our battery assembly partner factory during the supply chain disruption and raw material shortages of the past years.
Location of battery button when battery is inside the frame
Location of the battery button when the battery is outside the frame
When the battery button is pressed, the Gocycle will not turn on or off and may require multiple pressing and more pressure on the button to turn on or off power. The issue could get progressively worse over time and may result in the button not being able to cycle power on and off.
If the battery button becomes intermittent to the point that multiple presses of the button do not switch the battery on or off, the battery button will need to be replaced under warranty. Due to lithium battery safety standards, the replacement of the battery button can only be performed by Gocycle at one of our service centres by one of our certified technicians.
For the battery button to be fixed, contact our support team and arrange for your Gocycle with the battery installed to be shipped to our service centres. The repair can be carried out within 7 days where the faulty switch inside the battery and the button cover on the frame will be replaced.
Do not ship your battery separately, outside of your Gocycle frame. This is due to the the shipping restrictions and complex paperwork that are required for shipping lithium ion batteries on their own.
We apologize for the inconvenience and are standing by to help you.
To begin this process, use our contact form and a member of our team will assist you
Can I ride my Gocycle?
Yes, you can continue to ride your Gocycle and your battery pack remains fully functional in all other aspects including charging. Your battery pack can be charged as normal and used with your Gocycle normally. Your pack may require multiple presses to turn on. Alternatively, your battery can be turned on by inserting the charger jack into the battery like you would normally charge your Gocycle. The charger may need to be turned off and on at the wall outlet or for US customers may need to be unplug and re-plugged into the mains supplier. Note: when doing this ensure the led light on the charger is not lit before you turn on the mains supply or re-plug to the mains supply. Please note that the battery will automatically turn off after 30 minutes of inactivity. If the intermittent battery button issue becomes intolerable, please connect with our support team to arrange for a battery button fix.
If you have any questions regarding this technical bulletin, complete our contact form here.