Gocycle bikes are technical machines with bespoke parts and unique designs and materials that require regular and specialized service to operate optimally and safely over the long term. When you take your Gocycle to your dealer for an annual or 2,000-mile/3,200-kilometer service, make sure you request a Gocycle 2K Fastfields service.
Whilst Gocycle dealers are recommended by us on our dealer locator map, they are independantly run small businesses. As such, they may have their own internal service and repair standards. These standards may be sufficient for Gocycles, but they are not officially approved by Gocycle. Gocycle's official service and repair standard is the Gocycle Fastfields Service which all of our dealers have access to. Our processes are more detailed and may cost more for the dealer to carry out, but you can be assured that your Gocycle is being serviced to the latest process and standards we have globally from all of our experience.
By requesting this service, you can be assured that your dealer is following Gocycle's approved service procedure, which is the same procedure used by all Gocycle workshops. A record of the service will be saved, enhancing the value of your Gocycle with a full service history. From January 2024, Gocycle will no longer recognize standard dealer services that are not performed according to Gocycle's Fastfields service guidelines and which will have full tracibility of the service.
In other words, the annual service that your dealer performs on a traditional tube-framed e-bike is not detailed enough or suitable for your Gocycle.
This means that if you have a warranty claim in the future and there are no Fastfields services on record, your warranty may not be valid. All Gocycle dealers can use the Gocycle Fastfields service system, and in fact they are required to do so to claim warranty from Gocycle. All you have to do is ask and insist on having it performed on your Gocycle. The procedure is available to the dealer through our dealer portal.
When in doubt, you can request confirmation directly from Gocycle that a Fastfields service has been recorded on your Gocycle by contacting us directly. Gocycle's Fastfields service is here to help improve the quality of service that you pay for and is required as part of regular maintenance over the life of the product.