If you see this message in the app there are a few reasons for this being shown.
You are the 1st owner of the Gocycle
To connect to the Gocycle you need to create an account using the email address that was used to register the Gocycle. Once you ahve signed in you can Transfer ownership of the Gocycle to your new email address using the app.
If you do not remember or do not have access to the the email that was initially used then please contact us.
You purchased a previously registered Gocycle
This means the Gocycle is still registered to the previous owner. They can Transfer ownership of the Gocycle to you using the app.
If you do not know the registered email then please contact us.
If you are looking to buy a second hand Gocycle or are in the process of please read this guide - Buying a second hand (used) Gocycle