We offer 30 days return policy if you change your mind and no longer require the item(s). The item(s) needs to be unopened and in perfect resalable condition. You have 30 days from the date you receive your order to initiate a return. We must be notified of your intention to cancel your order via our 'Contact us' page with the below information, so we can authorize your return. The cost to return the goods will be the responsibility of the customer, and shipping costs are non-refundable (unless item(s) are faulty).
- Order number
- Tell us which item(s) you would like to return
- Reason for the return
We reserve the right to make a deduction from refunding the full purchase price if we believe on examination of the returned goods that they exhibit use.
All products returned to us are checked by our returns department. If you are entitled to a refund, we will refund the price of your item(s). Returns are usually processed within 14 days of receipt of your order. We will refund the amount to the same payment method the order was originally paid with.
Faulty Goods:
We do our very best to ensure that all items dispatched are correct and of the highest quality. However, unfortunately mistakes do happen. Should you receive an incorrect or faulty item, please notify us by visiting 'Contact us' and giving us the below information, so we can authorize your return, replacement items will be shipped to you once we receive the faulty goods back to our service centre.
- Order number
- Tell us which item(s) you would like to return
- Reason for the return
We do not accept returns for:
X-DEMO models
Puchases by finance (Klarna, Affirm, Green Commute Initiative)