In the event that you wish to return a battery that was purchased from our webstore, the battery must be shipped in the original packaging, which has been specifically designed and certified for shipping the Gocycle lithium battery. We cannot accept a battery for return if it has been used or charged.
Unfortunately shipping lithium ebike batteries is heavily regulated, and with that comes associated high costs. All lithium battery returns will be subject to a returns shipping and restocking charge of up to £200/€250/$250 (depending on your location).
Please note: you may also be required to fill out appropriate Lithium battery shipping documentation for the courier prior to returning the battery. Returning a battery to us is straight forward; however, you will need to follow international and national lithium battery shipping guidelines carefully and properly.