Product FAQs
Find answers to the most commonly asked questions about Gocycle.
Riding the Gocycle
- Why do I need to ease my foot off the pedals to change gears?
- Why is there a minimum speed for the motor to operate?
- What should I do if I get a puncture?
- Can I use Gocycle off road?
- Can I take Gocycle on the bus?
- Can I take Gocycle on the London Underground?
Battery
- 12V Power Supply for Charging
- Gocycle G3 Battery - PSDS and Data Sheets
- Power Save Mode
- Do I need to remove the battery to charge it?
- Battery compatibility
- Where do I buy a new battery?
Brakes
Motor
- What is the recommended way to use the motor assistance?
- How do I use the boost button?
- The motor feels like its slipping. What should I do?
- How do I remove the motor?
- What happens if water gets in the motor?
- The motor feels hot during or after use. Is this normal?
General
- What does Gocycle’s built-in traction control do?
- Stolen Gocycle
- Travelling with a Gocycle
- What if my Gocycle is stolen?
- What is the weight of a Gocycle?
- Can a child seat / trailer be fitted to the Gocycle?